Here at Lone Star, the health and safety of our guests and team members is of paramount importance. We continue to work with our restaurant teams, as well as Public Health authorities, and continue to follow the advice of government officials, to update our policies and implement measures to best serve you and your family.

We are greatly appreciative of our team members for their hard work and dedication to both you are guests, and to each other.

During these times, you can rely on our commitment to transparency by visiting this page for the most current updates regarding our restaurant operations and policies. Thank you for choosing us, and we look forward to working to keep you safe and informed during this time.

Mark Findlay, CEO, Lone Star Texas Grill


Steps Taken to Protect Our Team Members and Our Guests

Reduced Restaurant Hours

  • We have reduced our restaurant hours from 3-8/9 and 12-8/9 depending on individual restaurant needs, to allow for enhanced sanitation of the restaurant.

Increased Sanitation Schedule

  • Team members are required to frequently wash their hands with sanitizer soap, throughout their shift.
  • High touch areas of the restaurant are cleaned with a sanitizer spray, including but not limited to: offices, computers, door handles, phones, payment terminals, walls, and doors.

Food Handling Best Practices

  • Consistent hand washing protocol for all staff members
  • Sanitization of shared equipment
  • Gloves for all food-preparation
  • Washing all unsealed food that comes into the restaurant
  • Maintaining social distancing, with clearly marked work stations
  • Protocol for staff feeling unwell to remain at home

Social Distancing

  • Moved to take-out and delivery only
  • Limitation to 2 guests in the take-out area at any time
  • Designated car parking spots for pick up
  • Taped off spacing throughout the restaurant for staff protocol and social distancing
  • Encouraging guests to pay online or over the phone using a credit card, to reduce physical contact
  • Single-use pens, where necessary for credit card slips
  • Increased signage for direction of traffic and guest social distancing
  • Gloves and masks available for staff use

Frequently Asked Questions (FAQ's)

Q: What will you do if one of your store Team Members tests positive for COVID-19?

  • We will always do everything we can to keep our team members and guests safe.
    • We will deep-clean and disinfect as directed by public health.
    • If one of our team members tests positive for COVID-19, we will follow the direction of public health every step of the way. We strictly enforce that team members who feel sick do not come into work.
    • We will work closely with public health officials to investigate the team member’s known points of contact and recent shifts. To keep stores safe, we will immediately notify all team members who require self-isolation for two weeks. They will be compensated during this time.
    • We will continue to update our COVID-19 website to be transparent with you where we have been notified of cases of COVID-19 in our stores that impact guests. Out of respect for our team members and their confidentiality, we will not release personal information.

Q: Has there been any COVID-19 cases in your stores?

  • Yes. For more information about individual stores, and our response to COVID-19 cases in our stores, please review any updates at the bottom of this document, after the FAQ. We will always notify and follow the guidance of public health.

Q: What support are you providing your Team Members?

  • The health and well-being of our team members are vital to our culture at Lone Star. We are grateful for their hard work and dedication to both our guests, and to each other. In addition:
    • We provide daily updates to Team Members on COVID-19 news and policy updates, as well as resources to support their health and safety, including their mental health.
    • We are providing hand sanitizer, masks and gloves for Team Members and have added communications to reinforce the importance of following all public health protocols.

Q: Are Team Members allowed to wear face masks?

  • Yes, face masks are encouraged. We continue to update our practices based on the evolving direction from Health Canada and the CDC. We have implemented the use of face-masks and are providing these, at no cost to our employees.

Q: Are you limiting the number of guests in your restaurants?

  • Yes. We are allowing a maximum of 2 guests in the take-out area at any time. We have social distancing signage and directional protocols in place to manage traffic and line ups.

Q: Is delivery available? What protocols do you have in place with delivery partners?

  • Delivery is available at most locations, through SkipTheDishes and/or UberEats, depending on the region. Contactless delivery has been implemented by these partners. We work closely with our delivery partners to ensure health and safety at all times. Specific responses from SkipTheDishes and UberEats can be located on their websites.

Q: Who can I contact for more information about your response to COVID-19?

Restaurant Updates - Updated April 22, 2020

Date: April 22, 2020

Location: 1211 Lemieux St. Ottawa

We are closely managing a situation at our restaurant on Lemieux Street, in Ottawa. It has recently been brought to our attention that one of our kitchen team members at the Lemieux Street location has tested positive for COVID-19.

This individual currently lives with someone who works in a Long-Term Care facility who tested positive after their shift on Monday April 20th. The employee was immediately tested on Tuesday morning and received their results the morning of Wednesday, April 22nd that they have tested positive for COVID-19. The last shift our team member worked was Monday April 20th. We are in close contact with the employee, and understand that they have experienced only mild symptoms.

As a result, we have immediately closed down the Lemieux Street restaurant, to allow for a deep cleaning of the restaurant by a third party. All employees who were in direct contact with the team member have been asked to self-isolate and self-monitor for 14 days. We are directing anyone who has had contact with the employee to visit the Ottawa Public Health website and follow the recommended protocol. Additional information can be found here: https://www.ottawapublichealth.ca/en/publichealth-topics/novel-coronavirus.aspx

Currently there are no cases directly related to the transmission of COVID-19 through food. More information on this matter can be found through this government of Canada link: https://www.canada.ca/en/health-canada/services/food-nutrition/food-safety/covid19.html

Once we have completed the sanitation of the Lemieux Street restaurant, we will be putting a new team in place to open up the business to the public.

We will keep you up to date on any developments on this page. Please see contact information in the FAQ below should you have any further questions

Frequently Asked Questions: Lemieux Street

Q: Did they work at any other Lone Star?

  • No. They only worked out of our Lemieux location.

Q: Did this person interact with the public in any way or form?

  • No, they were working within the kitchen and did not have direct contact with the general public.

Q: Can COVID-19 be contracted through food?

Q: Do I need to self-isolate if I ordered food from this location?

  • Public health officials assure us that the risk of transmission through food remains low. We continue to partner with them to do everything possible to limit the risk to team members and guests. If you require more information please visit the Ottawa Public Health website https://www.ottawapublichealth.ca

Q: Have you tested any other members of that team?

  • We have put all team members into self-isolation and requested they self-monitor for the next 14 days as per Ottawa Public Health recommendations.

Q: Have any other team members tested positive?

  • As of this time no, but as a precautionary we have put all team members into self-isolation for the next 14 days as per Ottawa Public Health recommendations.

Q: Does this affect any other locations?

  • No. Our restaurant teams each work separately. We continue to practice rigorous health and safety measures at all restaurants and will continue to be transparent about the situation at hand.

Q: How does this affect Skip the Dishes?

  • We have notified SkipTheDishes about the situation at this location, which they are managing with their drivers.

Q: When will the restaurant reopen?

  • We will reopen the restaurant after it has gone through a complete sanitization process conducted by a 3rd party organization. The restaurant will reopen once the direction has been given by local health authorities. We will have a brand new team of employees come in to operate the restaurant, once the process is complete.

Q: Who can I contact for more information about your response to COVID-19?

Q: What are you doing to maintain trust with guests and team members?

  • The safety and health of our team members and our guests is our number one priority. We believe in being transparent about everything that goes on inside our restaurants. We will take all steps required to protect our team and guests and communicate about those actions as they are initiated.