Our Restaurant

• Q:Question: When did the first lone star texas grill open?

  A:Answer: Lone Star originated in 1986 at our Baseline location in Ottawa.

• Q:Question: How many Lone Star restaurants are there?

  A:Answer: There are currently 22 Lone Star restaurants located throughout Ontario. To find a location near you, check out our Locations page.

• Q:Question: How can I find restaurant locations and contact information?

  A:Answer: Restaurant locations and everything you need to know about your local Lone Star restaurant can be found on our Locations page.

• Q:Question: What are Lone Star's hours of operation?

  A:Answer: Individual restaurant hours vary by location and are subject to change. Please refer to our Locations page for specific restaurant hours.

• Q:Question: How do I make a reservation?

  A:Answer: Visit our Reservations page.

• Q:Question: Do you provide guest wifi?

  A:Answer: Yes! Wifi is available in our restaurants.

• Q:Question: Do you offer catering?

  A:Answer: Yes! Our fajita packages are great for parties, luncheons, offices and more. Contact our catering team by e-mail at [email protected].

• Q:Question: How can I find out about employment with Lone Star Texas Grill?

  A:Answer: Visit our Careers page to learn about our employment opportunities. For hourly restaurant roles, please visit your local Lone Star and ask to speak with a manager to fill out an application.

• Q:Question: How can I contact Lone Star's Home Office?

  A:Answer: Click here for contact information for our head office.

Our Food

• Q:Question: How do I view Nutritional Information?

  A:Answer: Click here to view our calorie information.

• Q:Question: Are you Halal Certified?

  A:Answer: Yes!

• Q:Question: Are you Halal certified?

  A:Answer: Click here to view our Halal certification.

• Q:Question: Do you have vegan / vegetarian offerings?

  A:Answer: Yes! Many of our menu items can also be adapted to suit your dietary preferences. Please speak with your server to learn more.

• Q:Question: I have an allergy, how can this be accommodated?

  A:Answer: At Lone Star, guest food safety is number one. If you have any special food allergies, sensitivities or dietary needs, please speak to your server before you order. All of our servers are well versed in the ingredients of our menu items. While we cannot guarantee the absence of any allergen, due to the potential for cross-contamination and potential traces of allergens in sauces, marinades, cooking processes and menu adaptations we will do our best to accommodate your requests.

• Q:Question: Do you have a Kid's Menu?

  A:Answer: Yes! Click here to view our Kid's Menu.

Online Ordering

• General
• Q:Question: Do you deliver?

  A:Answer: Delivery is available through Skip the Dishes in select locations throughout Ontario. Search "Lone Star Texas Grill" on the app to see if we are within your delivery radius.

• Q:Question: I had an issue with my Skip the Dishes delivery service.

  A:Answer: Please contact Skip the Dishes customer support with your order number, and they will be happy to help resolve your inquiry.

• Q:Question: Can I place an order for a later date and time?

  A:Answer: Yes, after you select your order, and enter payment details, you schedule in the Order Review.
  Ensure time is selected using 24-h clock.

• Q:Question: Are times guaranteed?

  A:Answer: While we do our very best, we are unable to guarantee times due to fluctuations in restaurant volume. Time quotes are approximate. Please phone store directly to enquire about status of order.

• Q:Question: Does Online Ordering work on Mobile devices?

  A:Answer: Yes, the website works on desk computer, mobile, and tablet.

• Menu / Ordering
• Q:Question: How do I modify or cancel an order?

  A:Answer: To make any changes, additions, or corrections to your online order please call your local store directly. To avoid any inconveniences please review your online order before submitting it.

• Q:Question: How can I modify an order and include special instructions?

  A:Answer: Once menu item is selected, enter any notes in 'Special Instructions'.

• Q:Question: I have an allergy. How can I communicate this to the restaurant?

  A:Answer: Once menu item is selected, enter notes in 'Special Instructions'. If you forgot to add special instructions, please phone the restaurant directly so they can add a note.

• Q:Question: Where are the Group Fajita packages?

  A:Answer: Under Fajitas > Fajita Packages.

• Q:Question: How do I sub lettuce wraps/corn tortillas?

  A:Answer: Under Fajitas > Tortilla Choice.

• Q:Question: How do I add another side kick?

  A:Answer: Under "Fajita Extras".

• Q:Question: Is the Lunch / Kids / Dessert menu available for take out?

  A:Answer: Currently these are not available.

• Signing In
• Q:Question: Do I need to register?

  A:Answer: No, you may check out as a guest.

• Payment
• Q:Question: How do I know if my order was successful?

  A:Answer: 'Thank You' page will be displayed, noting confirmation number. An email confirmation will be sent, including all order details within 5 min of ordering.

• Q:Question: What if I do not receive a confirmation email?

  A:Answer: Check your Spam/Junk folder. Phone the restaurant that you ordered from, to confirm if the order was received on their end. If not received with restaurant, re-place order. If duplicate credit card transactions are noted, contact restaurant for refund.

• Q:Question: Can I pay with a gift card?

  A:Answer: Yes, you can pay with a gift card both online and in-restaurant upon pickup.

• Q:Question: How do I modify or cancel an order?

  A:Answer: Please contact your local restaurant for assistance.

Promotions

• Q:Question: How can I find out what promotions and specials are available?

  A:Answer: Join The Sizzle to stay up to date on current promotions and offers.

• Q:Question: Do you do anything special for Birthdays?

  A:Answer: Please let your server know if there is a birthday at your table, and our team will be happy to acknowledge your special day with a song and photo opportunity with the birthday hat.

• Q:Question: What is the Sizzle?

  A:Answer: Join The Sizzle rewards our loyal fans with special offers, discounts, promotions and more. Members receive special perks and are first to hear about restaurant promotions, events and happenings. Sign up now!

• Q:Question: What is your privacy policy?

  A:Answer: Click here to read our Privacy Policy.

• Q:Question: Where can I find contest winners for your recent contests and giveaways?

  A:Answer: Click here to view contest winner information.

Gift Cards

• Q:Question: How can I purchase a gift card?

  A:Answer: Gift cards can be purchased at any Lone Star location or online.

• Q:Question: Can gift cards be used toward online orders?

  A:Answer: Standard Lone Star gift cards (not promotional cards) can be used for credit towards online orders as a payment method.

• Q:Question: How can I check the balance on my gift card?

  A:Answer: You can check your gift card balance at any Lone Star location or online.

The Sizzle

• Q:Question: How do I join?

  A:Answer: Visit lonestartexasgrill.com/sizzle to register. You can download our app and sign up to get access to all the perks!

• Q:Question: When do I get my Free Tableside Guacamole?

  A:Answer: You will receive this right when you sign up! You have 45 days to use this reward once activated.

• Q:Question: Do I get a card?

  A:Answer: Your digital Sizzle member card can be found in our app. There is no physical card.

• Q:Question: How do I use my rewards?

  A:Answer: Scan your app in restaurant and your rewards will be automatically added to your bill. Or provide a phone number associated with your account to redeem your rewards.

• Q:Question: What is the Sizzle?

  A:Answer: The Sizzle is Lone Star's exclusive loyalty program.

• Q:Question: I didn't receive my rewards. What do I do?

  A:Answer: Log in to your app, click “Rewards” on the bottom of the page where you will see your available rewards and their expiry date. Email [email protected] if you're still having issues after 24 hours. Points are not earned on takeout and delivery orders.

• Q:Question: Do I earn points on purchases?

  A:Answer: Yes! You will earn one point for every dollar spent on your visit. Only valid on dine in purchases. (Takeout coming soon!)

• Q:Question: Why do we need to know birthday and year?

  A:Answer: We send out an offer for a free dessert on your birthday! Be sure to let us know.

• Q:Question: Why do you need to know my phone number?

  A:Answer: Your phone number is used to look up membership number.

• Q:Question: Does it cost anything to join?

  A:Answer: No, this program is free and available for all guests aged 16 and over.

• Q:Question: Can you redeem coupons and rewards online?

  A:Answer: Each coupon and reward will have their own rules and regulations. See details in app.

• Q:Question: How do I update my information?

  A:Answer: You can update any of your account information within our app under the ‘Profile” section.

• Q:Question: Can a couple/family share the same card?

  A:Answer: Yes, use the same account to login to our app.

• Q:Question: How is my privacy protected?

  A:Answer: We are governed by a privacy policy which ensure all our information is kept confidential to Lone Star, and used only for the purposes intended. It is not shared with any external parties. Our full privacy policy can be found here.

• Q:Question: How do I cancel my membership?

  A:Answer: Email [email protected]. Please note, you will no longer receive communications or rewards. You can also delete your account under the “profile” section in our app.

• Q:Question: Can I unsubscribe from emails but maintain my rewards membership?

  A:Answer: Yes, simply click Unsubscribe from your email.

• Q:Question: How can I contact Sizzle member services?

  A:Answer: Email [email protected].

• Q:Question: Do my points expire?

  A:Answer: Yes… inactive accounts can have their points expire. Don’t wait too long!

• Q:Question: Can I redeem a reward and earn points in the same order?

  A:Answer: Yes! You earn points on every eligible purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 1 point for every dollar you spend.

• Q:Question: Can I get more than one reward at a time?

  A:Answer: Yes! Chips & salsa can be redeemed on every dine in visit, along with any other available rewards. See reward rules and regulations for specifics.

• Q:Question: Are there any purchases that don’t qualify for points?

  A:Answer: Qualifying purchases where an active reward, mobile offer or promotional offer is redeemed will earn points, but you will only earn points for Canadian dollars actually spent in the transaction. When a Sizzle card is used to make a qualifying purchase, you will earn points. The following are not considered qualifying purchases and will not earn any points: 1. Tips 2. Take out and delivery purchases (TBD) 3. Third party delivery 4. Taxes, other surcharges or fees 5. Delivery fees for orders placed using the Lone Star app

• Q:Question: I just made a purchase and my points aren’t there—can you help?

  A:Answer: Of course, we’d be glad to help you. The first step is wait 24 hours; sometimes it takes a little time for Sizzle Rewards points to appear in the app. If after 24 hours you still don’t have points, please email [email protected] and we are happy to help you out.