OUR RESTAURANT

  • Q: When did the first Lone Star Texas Grill open?

    Lone Star originated in 1986 at our Baseline location in Ottawa. In the beginning, two football players from Texas found themselves in Ottawa. They loved it there aside from the fact that they couldn’t find restaurants that served authentic Texan food they loved from back home. So, they took matters into their own hands, and opened up the very first Lone Star. All these years later, we still do things up true to our Texas roots.

    We use only the freshest ingredients to give our food that big, bold Texas taste everyone loves. We also serve up genuine hospitality, treating every guest who walks through our doors like family. After all, we're proud of our Texas roots, and want everyone to experience and enjoy that southern difference. We hope to see you soon!

  • Q: How many Lone Star restaurants are there?

    A: There are currently 22 Lone Star restaurants located throughout Ontario. To find a location near you, check out our Locations page.

  • Q: How can I find restaurant locations and contact information?

    A: Restaurant locations and everything you need to know about your local Lone Star restaurant can be found on our Locations page.

  • Q: What are Lone Star’s hours of operation?

    A: Individual restaurant hours vary by location and are subject to change. Please refer to our Locations page for specific restaurant hours.

  • Q: What is your reservation policy?

    A: Please visit our Reservations page.

  • Q: How does your wait list work?

    A: Save some time and skip the line*. CALL up to an hour ahead of your visit. ARRIVE 15 minutes before your estimated seating time. RELAX while we prepare your table. ENJOY your favourites with less time in line
    Find a Location
    * Certain conditions apply.

  • Q: Do you provide guest wifi?

    A: Yes! Wifi is available in our restaurants

  • Q: Do you offer catering?

    A: Yes! Our fajita packages are great for parties, luncheons, offices and more. Please contact your local store for more information. We also offer full catering services and on site events out of our Lone Star Ranch in the Ottawa region. Visit www.lonestarcatering.com for more information.

  • Q: How can I find out about employment with Lone Star Texas Grill?

    A: Visit our Careers page to learn about our employment opportunities. For hourly restaurant roles, please visit your local Lone Star and ask to speak with a manager to fill out an application.

  • Q: How can I contact Lone Star’s Home Office?

    A: Click here for contact information for our head office.

OUR FOOD

  • Q: How do I view Nutritional Information?

    A: Click here to view our Nutritional Information.

  • Q: Do you have a Gluten Free Menu?

    A: Yes! Visit your location page to access the gluten-free menu for your local restaurant.

  • Q: Do you have vegan / vegetarian offerings?

    A: Yes! Many of our menu items can also be adapted to suit your dietary preferences. Please speak with your server to learn more.

  • Q: I have an allergy, how can this be accommodated?

    A: At Lone Star, guest food safety is number one. If you have any special food allergies, sensitivities or dietary needs, please speak to your server before you order. All of our servers are well versed in the ingredients of our menu items. While we cannot guarantee the absence of any allergen, due to the potential for cross-contamination and potential traces of allergens in sauces, marinades, cooking processes and menu adaptations we will do our best to accommodate your requests.

  • Q: Do you have a Kid’s Menu?

    A: Yes! Click here to view our Kid’s Menu.

Online Ordering

  • General
  • Q: Do you deliver?

    A: Delivery is available through Skip the Dishes in select locations throughout Southern Ontario and the GTA. Visit www.skipthedishes.com to find a location near you.

  • Q: Can I place an order for a later date and time?

    A: Yes, after you select your order, and enter payment details, you schedule in the Order Review.
    Ensure time is selected using 24-h clock.

  • Q: Is there a guaranteed time of delivery? Who do I call if my order is late?

    A: While we do our very best, we are unable to guarantee times due to fluctuations in restaurant volume. Time quotes are approximate. Please phone store directly to enquire about status of order.

  • Q: Does Online Ordering work on Mobile devices?

    A: Yes, the website works for both computer, mobile, tablet.

  • MENU / ORDERING
  • Q: How do I modify or cancel an order?

    A: To make any changes, additions, or corrections to your online order please call your local store directly. To avoid any inconveniences please review your online order before submitting it.

  • Q: How can I modify an order and include special instructions?

    A: Once menu item is selected, enter any notes in ‘Special Instructions’.

  • Q: I have an allergy. How can I communicate this to the restaurant?

    A: Once menu item is selected, enter notes in ‘Special Instructions’ If you forgot to add special instructions, please phone the restaurant directly so they can add a note.

  • Q: Where are the Group Fajita packages?

    A: Under Fajitas > Fajita Packages.

  • Q: How do I sub lettuce wraps/corn tortillas?

    A: Under Fajitas > Tortilla Choice.

  • Q: How do I add another side kick?

    A: Under “Fajita Extras”.

  • Q: Is the Lunch / Kids / Dessert menu available for take out?

    A: Currently these are not available.

  • SIGNING IN
  • Q: Do I need to register?

    A: No, you may check out as a guest.

  • PAYMENT
  • Q: How do I know if my order was successful?

    A: ‘Thank You’ page will be displayed, noting confirmation number. An email confirmation will be sent, including all order details within 5 min of ordering.

  • Q: What if I do not receive a confirmation email?

    A: Check your Spam/Junk folder. Phone the restaurant that you ordered from, to confirm if the order was received on their end. If not received with restaurant, re-place order. If duplicate credit card transactions are noted, contact restaurant for refund.

  • Q: Can I pay with a gift card?

    A: Yes, you can pay with a gift card both online and in-restaurant upon pickup.

  • Q: How do I modify or cancel an order?

    A: Please contact your local restaurant for assistance.

  • Q: Can I use a promotional coupon on an online order?

    A: Unless otherwise noted, coupons are only applicable for dining room purchases.

PROMOTIONS

  • Q: How can I find out what promotions and specials are available?

    A: Join our Fan Wagon to stay up to date on current promotions and offers.

  • Q: Do you do anything special for Birthdays?

    A: Please let your server know if there is a birthday at your table, and our team will be happy to acknowledge your special day with a song and photo opportunity with the birthday hat.

  • Q: What is the Lone Star Fan Wagon?

    A: Lone Star Fan Wagon rewards our loyal fans with special offers, discounts, promotions and more. Members receive special perks and are first to hear about restaurant promotions, events and happenings. Sign up now!

  • Q: What is your privacy policy?

    A: Click here to read our Privacy Policy.

GIFT CARDS

  • Q: How can I purchase a gift card?

    A: Gift cards can be purchased at any Lone Star location or online.

  • Q: CAN GIFT CARDS BE USED TOWARD ONLINE ORDERS?

    A: Standard Lone Star gift cards (not promotional cards) can be used for credit towards online orders as a payment method.

  • Q: How can I check the balance on my gift card?

    A: You can check your gift card balance at any Lone Star location or online.